Returns & Exchanges

At Trade Coffee, we want you to love every brew, which is why we offer a First Match Guarantee to ensure you find your perfect roast. Due to the perishable nature of roasted coffee, we cannot accept returns on beans, but we are committed to making it right if you are unsatisfied.

Return Process

• 1.
  Contact Support

  If your coffee doesn't meet your expectations, reach out to our brewing experts within 30 days of your order date.

• 2.
  Describe Your Taste

  Provide feedback on the flavor profile and roast level so our team can understand why the selection wasn't a perfect match for your palate.

• 3.
  Get a Recommendation

  Our experts will hand-select a different bag from one of our 50+ craft roasters that better aligns with your specific preferences.

• 4.
  Enjoy Your Replacement

  We will ship your new replacement bag free of charge, ensuring your journey to the perfect cup of coffee continues uninterrupted.